At BIKASH ELECTRONICS, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product. Our return policy is designed to be as straightforward as possible, ensuring a smooth and hassle-free experience.
Table of Contents
Eligibility for Returns
To be eligible for a return, items must be returned within 5 days of the delivery date. Products must be in their original condition, unused, and with all the original packaging, manuals, and accessories included. Please note that certain items, such as gift cards, downloadable software, and clearance items, are not eligible for returns.
How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your account and navigate to the “Order History” section.
- Select the item you wish to return and click on the “Initiate Return” button.
- Fill out the return request form, including the reason for the return.
- Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
For further assistance, our customer support team is available at [Support Email] or [Support Phone Number].
Return Shipping Process
You are responsible for covering the return shipping costs unless the return is due to a defective or incorrect item. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure your return is received. If you do not use the provided prepaid shipping label (if applicable), please send your return to the following address:
Bikash Electronics Main Branch Medinipur – please find the address on the website.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that original shipping costs are non-refundable.
In some cases, a partial refund may be granted (if applicable), such as for items that are returned in less than original condition or are missing parts. A restocking fee of up to 15% may be applied in such cases.
Exchange Policy
If you wish to exchange an item, please follow the same steps as initiating a return. Once your return is received, we will process your exchange and ship the new item to you within 3-5 business days. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We may ask for photos or videos as evidence of the damage or defect. Once confirmed, we will send a replacement item at no additional cost to you.
Items Lost During Return Shipment
We recommend using a trackable shipping method for your return. If your item is lost during the return shipment, please contact the shipping carrier to file a claim. [Your Company Name] is not responsible for lost return packages. We advise purchasing shipping insurance to cover the value of your return.
International Returns
For international orders, customers are responsible for return shipping costs, customs duties, and any applicable taxes. Please note that the return timeframe may be extended due to longer transit times. Refunds for international returns will be issued in the original payment method and currency, minus any fees associated with currency conversion.
Gift Returns
If you are returning a gift, you may choose to receive a refund in the form of store credit or have the refund issued to the original purchaser. Please include the gift receipt or the order number when initiating a return. Exchanges for gifts follow the same process as regular exchanges.
Handling Disputes
In the event of a dispute regarding your return, please contact our customer support team to resolve the issue. If a resolution cannot be reached, we offer third-party mediation services through [Mediation Service Name]. Our goal is to ensure a fair and satisfactory outcome for all parties involved.
Return Policy Exceptions
During the holiday season, we may extend our return policy to accommodate early gift purchases. Additionally, some promotional items may have specific return conditions, which will be detailed at the time of purchase. Please refer to the product page for any special return conditions.
Updating the Return Policy
We reserve the right to update or modify this return policy at any time. Any changes will be communicated via email and posted on our website. The effective date of the updated policy will be noted at the top of the return policy page. If changes are made, customers who made purchases prior to the effective date will be covered under the previous policy.
FAQs
- What should I do if I receive the wrong item?
- Contact our customer support immediately to arrange for a return and replacement.
- Can I return an item after the 7-day window?
- Returns outside the 7-day window are not typically accepted, but exceptions may be made on a case-by-case basis.
- Will I get a full refund if I return a used item?
- Refunds for used items may be subject to a restocking fee, and partial refunds may be issued based on the condition of the item.
- How long does it take to process a return?
- Returns are typically processed within 5-7 business days after we receive the item.
- Can I return an item without the original packaging?
- Items returned without original packaging may be subject to a partial refund or denial of the return.
Conclusion
We strive to make your shopping experience with [Your Company Name] as pleasant as possible. If you have any questions or need further assistance with a return, don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to help every step of the way.
